Thank you for choosing WENGS Solutions LLP for your project needs. We are committed to delivering high-quality services and ensuring complete client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be processed.
1. Project Approval and Commencement
Once you approve the project scope, timeline, and budget, WENGS Solutions LLP will commence work immediately. We dedicate resources and allocate time specifically for your project based on our mutual agreement.
2. Refund Requests
If you decide to cancel the project after approval, we are willing to process a refund based on the work completed up to the cancellation date. Please note that we will deduct applicable service fees for work already initiated and resources utilized.
3. Refund Eligibility
Refunds are processed according to the following guidelines:
Full Refund (Minus Administrative Fee): If cancellation occurs before any substantial work has begun, we will issue a full refund after deducting a nominal administrative fee of 5% or ₹1,000 (whichever is lower) to cover processing costs.
Partial Refund (25% Completion): If approximately 25% of the project work has been completed, we will retain 25% of the total project cost, and the remaining 75% will be refunded to you.
Partial Refund (50% Completion): If approximately 50% of the project work has been completed, we will retain 50% of the total project cost, and the remaining 50% will be refunded.
No Refund (70%+ Completion): If the work completed exceeds 70% of the project scope, no refunds will be issued, as the majority of resources, time, and effort have been invested in delivering your project.
4. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
- Changes to the project scope, requirements, or specifications after work has commenced
- Delays caused by the client's failure to provide necessary information, materials, or approvals in a timely manner
- Unavailability of the client for feedback, reviews, or discussions that results in project delays
- Services already rendered or delivered and accepted by the client
- Third-party costs, licenses, or subscriptions already purchased on behalf of the project
- Projects where the client has violated the terms of our service agreement
5. Refund Processing Time
Approved refunds will be processed within 7-10 business days from the date of approval. The refund will be issued through the original payment method used for the transaction. Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
6. How to Request a Refund
To request a refund, please contact us via email at support@wengs.co.in with the following information:
- Your full name and contact information
- Project reference number or name
- Detailed reason for the refund request
- Any supporting documentation or evidence
We will acknowledge your request within 24 business hours and provide a resolution within 3-5 business days after reviewing your project status.
7. Dispute Resolution
If you are dissatisfied with our services or have concerns about your project, we encourage you to contact us immediately so we can address the issue and find an amicable solution. We are committed to resolving disputes fairly and efficiently.
8. Policy Updates
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.
9. Contact Us
If you have any questions, concerns, or need clarification about our Refund Policy, please don't hesitate to contact us. We're here to help!